Intake Specialist

Our intake specialist is the first person a new client talks to. You'll work directly with Beyond Healing Center, our therapy practice, and Beyond Healing Psychiatry, our psychiatric practice, and get people from their first call to their first appointment with the right provider.

Schedule: Full-time, 40 hours a week
Pay: $15 to $18 an hour
Hours: Mon to Fri, 8 to 5
Location: Springfield, MO
Works with: Center and Psychiatry

What you'll do

Answer our phone lines, voicemails, web inquiries and texts, and get back to people the same day.
Gather intake information and verify insurance benefits before the first appointment.
Match new therapy clients with a clinician who fits what they need, and get them scheduled.
Schedule psychiatric appointments and follow-ups, and help our psychiatric provider with paperwork and prior authorizations.
Keep every inquiry moving in our CRM so nobody waits on a callback.
Work with our clinicians, our billing team and our office manager on the problems that come up between a first call and a first visit.

Who should apply

You're warm on the phone and steady with someone who's having a hard day.
You can keep a lot of open items straight and you close them out.
You have front desk, intake, medical office or customer service experience. Healthcare and insurance experience is a plus, not a requirement.
You pick up new software quickly. We use GoHighLevel, SimplePractice, Tebra and Microsoft 365, and we'll train you on all of them.
You can keep client information private and follow HIPAA.

How it works

Fill out the application below and attach your resume. A cover letter is welcome.
We read every application and reach out to set up an interview.
Any offer is contingent on a background check.
Questions? Email Talita Knodell at Talita.Knodell@beyondhealingcenter.com.

Apply: Intake Specialist

Fields marked * are required.

About you

First name*

Last name*

Preferred name

If it's different from your first name.

Email*

Phone*

Street address*

City*

State*

ZIP*

Availability

Earliest start date*

Can you work Monday to Friday, 8am to 5pm, in our Springfield office?*

Desired hourly pay

Anything we should know about your schedule?

Eligibility

Are you 18 or older?*

Are you legally authorized to work in the United States?*

Will you now or later need visa sponsorship to work here?*

If we make you an offer, will you consent to a background check?*

Have you ever been excluded, suspended or debarred from Medicare, Medicaid or another federal healthcare program?*

We're required to check this for anyone who works on healthcare billing and scheduling.

If yes, tell us briefly what happened

Work history

Start with your current or most recent job. Add up to two more if you have them.

Most recent employer

Employer*

Job title*

Dates*

May we contact this employer?

What did you do there?*

Reason for leaving

Leave blank if you work there now.

Employer 2

Employer

Job title

Dates

May we contact this employer?

What did you do there?

Reason for leaving

Employer 3

Employer

Job title

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What did you do there?

Reason for leaving

Education

Highest level completed*

School

Field of study or certifications

Experience

Years of front desk, intake, medical office or customer service experience*

Which of these have you used or done?

Check any that apply. None of them are required.

An EHR or practice management system (SimplePractice, Tebra or similar) A CRM (GoHighLevel, HubSpot, Salesforce or similar) Insurance eligibility and benefits checks Prior authorizations A multi-line phone system Microsoft 365 (Outlook, Teams, Excel) Google Workspace

A few questions

Why do you want this role at Beyond Healing?*

Tell us about a time you helped someone who was upset or overwhelmed. What did you do?*

When you have a lot of calls, messages and follow-ups open at once, how do you keep track of them?*

Attachments

Resume*

PDF or Word, up to 4 MB.

Cover letter

Optional.

References

Two professional references, ideally a current or former supervisor.

Reference 1 name*

Relationship*

Email or phone*

Reference 2 name*

Relationship*

Email or phone*

How you found us

How did you hear about this opening?

If someone sent you our way, who?

Sign and submitI certify that the information in this application is true and complete. I understand that false or missing information may disqualify me, or lead to dismissal if it's found after I'm hired, and that employment with Beyond Healing is at will. I authorize Beyond Healing to contact the employers and references I've listed, except where I've said not to.*

Type your full name as your signature*

Beyond Healing is an equal opportunity employer and welcomes applicants of every background.